Netiquette

Generali welcomes anyone interested to share their opinions, ideas and knowledge on its social media pages. We welcome comments, suggestions, requests or criticisms relating to this page, which can be sent to us via Facebook or by email to socialmedia.ch@generali.com. You can contact us by telephone on +41 58 472 40 40 for all queries, reports or information relating to your personal insurance policies.

1. Opinions
   The moderator and administrator are the official voice of Generali on our social media channels. They cannot be used by any other company, employee, partner or agency present on our website.
   
   
2. Content and actions
   Generali will not tolerate any content, statements or actions that are illegal, offensive, discriminatory, obscene, pornographic, racist, insulting, derogatory, polemic, misleading, threatening, of such a nature as to incite violence, libellous or repetitious.
   
   
3. Rights of third parties
   Content violating the rights of third parties (including copyright and personality rights) or containing direct or indirect advertising for third parties’ products and services is prohibited. The private sphere is likewise to be constantly protected.
   
   
4. Confidential information
   It should be borne in mind that content, once published, can rapidly be circulated around the Web. Posts need to be well thought through before publication. In addition, no confidential information may be put online, especially not information relating to persons, policies or claims. Users agree to the official rules of the social network and its terms of use.
   
   
5. Liability
   Posts by users cannot be checked for any breaches of the guidelines until after they have been published. If they are found to have breached the guidelines, they will then be removed. Generali is unable for this reason to guarantee the legality or honesty of posts at any given moment.
   
   Users also bear sole responsibility for the content and posts published by them. Generali Switzerland can accept no liability for such posts or for the consequences resulting from them.
   
   Generali Switzerland’s social media team reserves the right to delete content that breaks these rules. Anyone who repeatedly breaks these rules will be blocked from posting on our social media pages.
   
   Generali does not monitor advertising from other brands that appear on our social media pages.