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E-Bot distributes client emails

An E-Bot is now supporting our customer service team in distributing emails. We developed the E-Bot together with the start-up Enterprise Bot, which works in our innovation garage.

Our colleagues in the Customer Value Center (CVC) are in touch with our customers every day by post, telephone and email. This involves manually forwarding 250 emails to other departments daily.  Since January staff have been supported in this task by artificial intelligence. An E-Bot has now taken over 40% of email distribution. This means the CVC experts can now get back to concentrating more on providing help and advice.