Claims hotline

Code of conduct

The Generali Group Code of Conduct was approved on 14 December 2012 by the Board of Directors of Assicurazioni Generali S.p.A. and replaced the Ethical Code of the Generali Group.


The Code of Conduct applies to all Generali Group employees, including members of supervisory and management bodies. In addition, third parties (consultants, suppliers, agents, etc.) who act on behalf of the Group are required to adhere to the principles set out in the Code.


The Code lays down minimum standards for conduct, which must be complied with, and includes specific rules of conduct in relation to: The promotion of diversity and inclusion, assets and business data protection, conflicts of interest, anti-bribery and anti-corruption, financial information and insider dealing, anti-money laundering, anti-terrorist financing and international sanctions.


The Code of Conduct has been translated into all the languages of the countries in which the Group operates.


Reporting of concerns and misconduct


Practices or conduct regarded, in good faith, as inappropriate or inconsistent with the law, the Code of Conduct or the Group Rules or other internal policies (e.g. discriminations, harassment, bullying, mobbing, corruption and bribery) can be reported via local channels and the Group Headquarters' channels. In the interests of a more rapid response, it is advisable to first use local channels.


Concerns and misconduct can be reported via:

  • local channels:
    a) Internal:  Generali Group Switzerland
       Soodmattenstrasse 10
       8134 Adliswil
       Tel. +41 58 472 44 70
    b) External:  Ruoss Vögele Partner Rechtsanwälte (lawyers)
       Dr. Alois Rimle / lic. iur. Alfred Gilgen
       Kreuzstrasse 54
       8032 Zurich
       Tel. +41 44 250 43 09
       Fax +41 44 250 43 10
  • Group Headquarterschannels:

    - by email:
    - by mail:
      Group Compliance – Business Integrity – Piazza Cordusio 2, 20123 Milano, Italy.

Allegations or concerns involving Financial, Auditing and Accounting, Banking, Anti-Bribery issues can also be reported through the Group Compliance Helpline provided by GCS Compliance Service Europe Ltd. (an external provider and a subsidiary of Navex Global):


Reports must include an exact description of the alleged violation. Insufficiently detailed complaints cannot be considered.
Anonymous reports will be accepted where they are permitted by local law; however, the Group's view is that such reports will be more effectively followed up if the identity if the identity of the person submitting the report is known. For that reason, the Group encourages complainants to disclose their identity while submitting a report.


Reports and the details of both the complainants and the individuals concerned, will be treated confidentially and handled with utmost discretion and in compliance with the applicable privacy regulations.


The Group strictly prohibits any retaliation against anyone who reports in good faith, irrespective of the person to whom the report relates.


Please note that these channels may not be used to submit customers' concerns related to the products or services provided by Group companies. Such concerns should be communicated through the appropriate, specific channels according to the provisions set out in the relevant contractual documentation, in compliance with local legislation.