The flight for your well-earned holiday got cancelled? Or the hotel room you booked is dirty and lacks the sea view you were expecting? In this episode, we explain your rights as an air passenger and provide you with tips for a worry-free holiday. Andi Wullschleger’s guests this time are Antonia Weber from Fortuna Legal Protection Insurance and Simon Sommer from cancelled.ch.
Minute 1:13
The first section will offer answers to questions about how to deal with substandard services when you are on holiday, and ways to respond to them:
- I received a different room from the one I booked. What can I do about this?
- How do I get the room I want and what documentation do I have to provide to get it?
Minute 4:00
The second section answers questions about asserting your rights when you experience problems with your flight heading off on holiday:
- My flight was cancelled by the airline. What are my rights?
- How do I get reimbursed for my flight?
- What is flat-rate compensation and when do I get it?
Note: The podcast with our legal specialists from Fortuna Legal Protection is currently broadcast in Swiss German.
You can find more useful information in our article on cancellations and delays: these are your rights as an air passenger.
ABOUT THE EXPERTS
Antonia Weber, Claims Legal Specialist at Fortuna Legal Protection Insurance
Antonia completed her law degree at the University of Lucerne. Afterwards she worked as a public prosecutor, in child protection and at a law firm. She has been working at Fortuna since the beginning of 2021. She has also been trained as a mediator and is committed to animal rights. Antonia values her work with customers and the challenge of finding a suitable solution for every legal dispute.
Simon Summer, Air Passenger Legal Consultant at cancelled.ch
Simon completed a Master’s in Law at the University of Bern and then trained as a mediator. He is co-founder of the platform cancelled.ch and responsible for handling legal cases in the area of air passenger rights. In this role, Simon also regularly provides information about air passenger rights in newspapers, on the radio and on TV programmes.
INSURANCE SOLUTIONS