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Report a claim online

Vehicles & Travel

Vehicle insurance
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Report car or vehicle damage.
Hail damage to vehicles
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Hail damage to your vehicle: here is what to do.
Breakdown assistance
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Request towing or breakdown assistance online.
Travel insurance
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Has something happened during a trip, or do you have to cancel one? Report it here.

24/7 breakdown cover and assistance

The fastest way to get help – request breakdown assistance directly online.

Residential & Property

Household contents & liability
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Make a household contents or liability claim.
Pet insurance
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Send your vet bills to our partner Epona (German).
Buildings insurance
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Report damage to a building, garden or equipment.

Legal & Accident

Legal protection insurance
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Do you need legal help? Report a legal case.
Procedural costs
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Apply for a reimbursement of your procedural costs.
Accident insurance
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Report your accident online.
Domestic employee insurance
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Report a domestic employee accident online.

Life insurance & Daily allowances

Death benefits insurance
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Send us the form for reporting a death.
Income protection insurance
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Send us the form for reporting loss of earning capacity.
Loss of basic faculties
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Send us the form for reporting an impairment or loss of basic faculties.
Daily hospital allowance
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Send us the form for claiming daily hospital allowances.
Daily nursing allowance
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Send us the form for claiming daily nursing allowances.

Other insurance cover

Other claims
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Please use this online form to report all other claims.

Handy checklists to download

Name File Size
Checklist: report a vehicle claim PDF 0,1 Mb
Checklist: report a household contents claim PDF 0,1 Mb
Checklist: report a liability claim PDF 0,1 Mb
Checklist: report a buildings claim PDF 0,1 Mb
Checklist: report a bicycle claim PDF 0,1 Mb
Checklist: report a travel-related claim PDF 0,1 Mb
Checklist: report an accident PDF 0,1 Mb

Report a claim by phone

Services

Services

Claims hotline

Do you want to report a claim by phone?

0800 881 882

+41 58 472 00 00

Do you need help? Just give us a call.

We can be contacted 24/7 in an emergency or for assistance services. For example, if you urgently need a plumber or locksmith, or your heating is broken. Switzerland: 0848 800 400 / Abroad: +41 58 472 00 77

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