Whenever you have questions or comments – we are there for you.
Questions and Answers (FAQ)
On this page you can find answers to the most asked questions about the following subjects:
Contact
By phone
Call us on:
0800 881 882
(+41800 881 882)
Feedback
Give us your feedback
MyGenerali – our customer portal
Make a claim or apply for benefits
Our claims hotline
There for you 24 hours a day:
0800 82 84 86
(+41800 82 84 86)
Contract administration and important documents
Contract administration
Conveniently manage your personal data and update your address, name or marital status. Request a beneficiary statement, change in payment method or extra copies of your invoices.
Important documents
You can order personal documents, such as policies, tax documents, fund assets or policy values, in the document centre.