Whenever you have questions or comments – we are there for you.
By phone
Call us on:
800 881 882
(+41800 881 882)
Feedback
Give us your feedback
Do you have questions regarding GENERA banking products, your 3a retirement savings account, savings and investment account, savings account or vested benefits account? Call us on +41 58 809 81 09, and we'll be happy to answer them.
MyGenerali – our customer portal
Registration
Sign up today to the Sanitas customer portal
Login
Overview about contracts and personal information - to login
MyGenerali in short
General questions (FAQ)
Make a claim or apply for benefits
Our claims hotline
There for you 24 hours a day:
0800 82 84 86
(+41800 82 84 86)
Contract administration and important documents
Contract administration
Conveniently manage your personal data and update your address, name or marital status. Request a beneficiary statement, change in payment method or extra copies of your invoices.
Important documents
You can order personal documents, such as policies, tax documents, fund assets or policy values, in the document centre.