Claim (24-hour helpline)

Contacts & Services

Whenever you have questions or comments – we are there for you.

Questions and Answers (FAQ)


By phone

Call us on:
0800 881 882
(+41800 881 882)

In writing

Write to us (




Give us your feedback



MyGenerali – our customer portal



Sign up today to our customer portal



Overview about contracts and personal information - to login

MyGenerali in short

General questions (FAQ)

Make a claim or apply for benefits

Our claims hotline

There for you 24 hours a day:

0800 82 84 86 

(+41800 82 84 86)

Contract administration and important documents

Contract administration

Conveniently manage your personal data and update your address, name or marital status. Request a beneficiary statement, change in payment method or extra copies of your invoices.

Important documents

You can order personal documents, such as policies, tax documents, fund assets or policy values, in the document centre.