Whenever you have questions or comments – we are there for you.
Questions and Answers (FAQ)
Contact
By phone
Call us on:
0800 881 882
(+41 800 881 882)
Make a claim:
0800 82 84 86 (24h)
From abroad:
+41 58 472 00 00
Feedback
Give us your feedback
MyGenerali – our customer portal
Make a claim or apply for benefits
Our claims hotline
There for you 24 hours a day:
0800 82 84 86
From abroad: +41 58 472 00 00
Contract administration and important documents
Contract administration
Conveniently manage your personal data and update your address, name or marital status. Request a beneficiary statement, change in payment method or extra copies of your invoices.
Important documents
You can order personal documents, such as policies, tax documents, fund assets or policy values, in the document centre.