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Customer relationships: We are right where you need us

Nov 28, 2016. Posted in Produkte

There are many ways to get in touch. Wherever you are, whenever you need us, however you contact us, and no matter what it’s about: We listen. And help you find the best solution.

For customers, their relationship with us is like a journey. For many it lasts years or even decades. Over time, wishes and requirements change. As does the way we communicate. Our wish is for you to be able to contact us at any time – whether you’re at home or on the go, day or night. Which is why we are continuously expanding our communication and service channels.

 

Whatever your personal journey, Generali is always by your side.

For example: Philippe Blaser from Berne looked us up on social media before sending us an e-mail, which was followed by a personal meeting with one of our advisors. Now Philippe uses his tablet to make changes to his insurance solution online, or gives us a call to notify us of a claim.

 

New online presence enriches customer contact

As you’ve probably noticed, the Generali website has had more than just a face lift – it’s been overhauled from top to bottom: as a private customer you now have your own dedicated space. Navigating the website is now quicker thanks to subject tabs. Premiums can be calculated in seconds. And you can contact us any time via our live chat. It’s up to you whether you take out insurance straight away online, or whether you prefer to find an agency near you on our website and come by for personal advice.

 

Your digital insurance file: always up to date

Benefits, terms, claim notifications. It’s important for you to always be up to date on the status of your file. Which is why we are working on processing your wishes in a more transparent and expedient manner. Our new customer portal will go live next year. It will allow you to access your insurance documents whenever you like, even via mobile app.

 

Your information at a glance

We strive to ensure that you are happy after every contact you have with us. What we have to show for our efforts: A central point of contact in our new customer service, including a new digital database that enables our service employees to gain a complete overview of your customer file and answer your questions much more quickly.

 

One thing is particularly close to our hearts:

We want to stay in touch with you. To ensure you’re as well protected as you can be. After all, life changes and with it your requirements in terms of insurance coverage. Have your contact details changed? Then simply update them online.