Claim (24-hour helpline)

Questions and Answers

Vehicle insurance certificate

No, we will e-mail the certificate straight to the driver and vehicle licensing office. We will notify you once the certificate has been issued. The certificate is valid for 30 days.

  • Vehicle details: you will find these on the vehicle registration document or the purchase agreement.
  • The keeper’s personal information.


Got all the information you need? Order a certificate online here.

A maximum of two vehicles. For vintage cars please contact us.

International insurance card (green card) 

The insurance card is valid international proof that you have third-party liability insurance for your vehicle. Third-party liability insurance is compulsory. You cannot drive a vehicle without it.


This certificate used to be called the green card. Now it is referred to as the international insurance card.

Your official vehicle registration will suffice as proof in most European countries. But in some countries, the law requires you to have the international insurance card with you when driving. The insurance certificate is worth having with you in the event of an accident in any case. We recommend that you keep the international insurance card with you at all times when driving overseas.

The insurance coverage applies in the following countries.

Change of address

Please use this form to inform us of any change of address within Switzerland.

  • Has your living situation changed? We would be happy to give you a quote based on your needs.
  • Are you moving to another canton? Please inform us without delay so you can get your new licence plates from the driver and vehicle licensing office.
  • Cancelling your vehicle registration in Switzerland? Please supply us with a certificate of de-registration from your local authority. We will then cancel your policy. You must also return your Swiss licence plate to the driver and vehicle licensing office. Otherwise, your motor vehicle insurance will remain active up until 31 December of the year.

Policy changes

  • You can change your coverage (with the exception of partial and comprehensive accidental damage insurance) at any time.
  • You can cancel your comprehensive accidental damage insurance after a year at the earliest. Then you can remove it.
  • Do you have a leasing agreement for your vehicle? If so, comprehensive accidental damage insurance is mandatory. You cannot remove it.
  • Theft
  • Fire
  • Natural events
  • Snowslides
  • Glas breakage
  • Collisions with animals
  • Damage by martens and rodents
  • Vandalism by other persons
  • Crash of aircraft and celestial bodies
  • Assistance


Would you like a quote for partial accidental damage insurance?

Depositing licence plates

  • Partial accidental damage cover will remain in place while your plates are deposited. But you only have to pay 50% of the premium for your partial cover.
  • Would you like to opt out of partial accidental damage cover while your plates are deposited? If so, please let us know in writing. You will find the form for this here.
  • You will receive a credit note for your liability insurance and collision accidental damage cover while your plates are deposited.
  • You only have to pay 50% of your partial cover premium for this period.
  • We will charge you CHF 20 in reinstatement fees.

The premium paid on your vehicle policy will be held in credit. If you reinstate your licence plates, we will credit you the premium already paid.

  • Would you like to register another vehicle? We would be happy to provide you with a quote based on your needs. We will credit you with any premium already paid.
  • Have you sold your vehicle and permanently deposited your licence plates with the driver and vehicle licensing office? Please send us your notice of cancellation via post or e-mail. We will refund you any excess premium paid. 


  • You can pay once or twice annually. 
  • There is no monthly or quarterly payment option.
  • If you choose to pay your vehicle insurance in two annual instalments, we will charge an instalment surcharge of CHF 14.
  • For all other types of insurance (household contents, buildings, etc.), we apply an instalment surcharge of 3% of the basic premium.
  • Each invoice includes 5% stamp duty and taxes for vehicle insurance.

You can arrange payment in instalments with us. It is important that you request this before receiving the first payment reminder.


You will find the request form here.

Unless otherwise agreed, you will automatically receive a payment slip.

  • If you pay at the post office counter, you will be charged extra fees by the post office. You will find an overview of fees here.
  • Do you use e-banking? This payment method does not involve any additional fees.
  • You can request electronic invoices for each individual policy online via your e-banking account.
  • You can also pay with your credit card. You can do this by registering online on our MyGenerali app.
  • Payment by direct debit is only available for life insurance policies.

We ask that you pay the premium invoice you have already received.

  • If the premium is more, we will issue you an invoice for the difference following conclusion of the contract.
  • If the premium is less, we will deduct the amount from the next premium invoice.

Vintage Cars

For accidental damage insurance for vintage cars, we require a valuation from an expert. This must have been issued within the last year.

You can register a maximum of six vintage cars on an interchangeable licence plate. Any vintage cars registered must have been on the road for at least 29 years.

Send the following documents to

  • Vehicle registration document
  • Photo of vehicle in line with guide
  • Documents on the vehicle history
  • Own estimate of the value of the vehicle
  • FIVA card (if you have one)
  • Copies of receipts for alterations, parts, repairs, restorations, value-adding investments (if any)


Please contact one of our agencies for an opinion of your vehicle. If you take out accidental damage insurance with us, we will cover the costs of the opinion.

Making a claim

If you want to register a claim online, select the relevant insurance at You will be guided through the reporting process by answering targeted questions. We will then send you a confirmation e-mail containing your claim number.


If you would rather contact us by phone, contact our hotline on 0800 82 84 86. We will register your claim there and then. Your call will be taken by an experienced specialist, who will answer your questions and ensure your claim is processed quickly.

To ensure we can help you as quickly as possible, please provide us with all relevant information, such as:

  • What happened?
  • Who or what suffered a loss or damage?
  • What is the quickest way for us to reach you?
  • Was the loss or damage reported to the police?

How long it takes us to process a claim depends on the insurance involved and the background to the claim. When a claim is reported to us, we immediately initiate the claims handling process.


Once all the necessary documentation has been received, we guarantee that your claim will be processed within seven days. That applies for household contents, personal liability, comprehensive and partial accidental damage insurance.