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MyGenerali – Your digital insurance

Something to look forward to: With our new customer portal MyGenerali you will comfortably and easily be on top of things of your Generali insurances, premiums and payments. It has never been that easy. 

Your advantages

  • Your insurance policies at a glance
  • Overview of premiums and payments
  • Take a look at your claim notifications
  • Request offers and take out new insurances

Register now and win an iPad

MyGenerali is available as App or desktop version. If you register now, you will not only benefit from the many useful functions, you can also win an iPad. Each month, all registered customers get a new chance of winning.

 

And since we would like to further develop MyGenerali for you, we are looking forward to your feedback via App Store or Play Store. Thus, we can add exactly the functions that are important to you.

 

Have fun discovering MyGenerali!

 

Whenever you have questions or comments – we are there for you.

1) Devices and system requirements

 

MyGenerali works in the latest version of any browser:
Firefox, Safari, Chrome and IE

 

This includes all Internet browsers on Mac and PC, and on all mobile devices such as smartphones and tablets.

 

The app is compatible with both Android and iOS devices.

 

Is an error message displayed at the top of the page? If so, the system requirements may not be fulfilled.

 

MyGenerali works in the latest version of any browser:
Firefox, Safari, Chrome and IE

 

This includes all Internet browsers on Mac and PC, and on all mobile devices such as smartphones and tablets.

 

The app is compatible with both Android and iOS devices.

2) Problems with registration

  •  
  • 1. Request a new password by clicking on "Forgotten your password". If you have already registered, you will receive an e-mail.
  •  
  • 2. Is it possible that a family member might have used your details to register? You could ask them about it. 

 

The following information must be entered correctly so that we can find you in the database.

1) First name

2) Last name

3) Date of birth

4) Policy number/contract number

 

Please check these details. If you have entered all these details correctly and are still unable to register, please contact us on the following number: +41 (0) 800 881 882

 

We will send the activation letter to the contact address that we have in our records. It can take up to three working days for the letter to be sent.

 

If you registered more than three working days ago and a letter has still not arrived at your contact address, please contact us on the following number: +41 (0) 800 881 882

3) Problems with login

 

The explanation may be that:

 

1) Your mailbox is full.

2) The e-mail is in your junk folder.

3) You entered your e-mail address incorrectly when you registered. In this case, please register again. 

 

Your data will be kept and safe

 

Are you connected to the Internet? 

 

  1. → Yes:

Have you already received a TAN (transaction number) from us via text message?

 

→ No:

You may have entered your mobile phone number incorrectly. In this case, please register again. After checking these details, if you still receive no text message from us, please contact us on the following number: +41 (0) 800 881 882

 

If you are able to log in to MyGenerali, or you are still logged in, you can set a new password at "MyProfile" → "Account information".

 

Otherwise, go to the login page, click on "Forgotten your password" and follow the instructions.

 

For security reasons, passwords can only be changed by you via MyGenerali. Our Service Support Team cannot do this for you.

 

On the login page, click on "Forgotten your e-mail address" and follow the instructions.

 

Don't worry, your account and your personal details are secure. Nothing will be lost. Please just register again using your new mobile phone number.

 

Please register again. If you have the same mobile phone number, you can do this directly in MyGenerali.

4) My Profile

 

Do you mean your contact address?

→ Your new details have to be checked. This can take up to seven days.

 

Do you mean your access details: your e-mail address, mobile phone number or password?

→ Please click on "Problems with login" for assistance.

5) My products

 

Please note that, at present, we do not list products of corporate clients or banking products.

If you have other products and contracts that are not listed in MyGenerali, please contact us on the following number: +41 (0) 800 881 882 or write to support.ch@generali.com 

6) Premiums & payments

 

When did you pay your bill? Generally speaking, it can take three to four working days until a payment has been received and processed by us.

If you made your payment more than four working days ago, please contact us on the following number: +41 (0) 800 881 882

7) How do I delete my account on MyGenerali?

 

You cannot do this by yourself. Please contact us on the following number: +41 (0) 800 881 882

 

Please change your password immediately in MyGenerali by clicking on "MyProfile" → "Account information".

 

You can change your password in MyGenerali by clicking on "MyProfile" → "Account information".