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MyGenerali – Your digital insurance

Something to look forward to: With our new customer portal MyGenerali you will comfortably and easily be on top of things of your Generali insurances, premiums and payments. It has never been that easy. 

Your advantages

  • Your insurance policies at a glance
  • Overview of premiums and payments
  • Take a look at your claim notifications
  • Request offers and take out new insurances

1) Devices and system requirements

 

MyGenerali works in the latest version of any browser:
Firefox, Safari, Chrome and IE

 

This includes all Internet browsers on Mac and PC, and on all mobile devices such as smartphones and tablets.

 

The app is compatible with both Android and iOS devices.

 

Is an error message displayed at the top of the page? If so, the system requirements may not be fulfilled.

 

MyGenerali works in the latest version of any browser:
Firefox, Safari, Chrome and IE

 

This includes all Internet browsers on Mac and PC, and on all mobile devices such as smartphones and tablets.

 

The app is compatible with both Android and iOS devices.

 

Sign-on with SMS PIN – double the protection for your data

We are an insurance company and a financial services provider. Our customer portal MyGenerali therefore contains a lot of personal information we protect for all of our customers to the same high standard. For us, straightforward sign-on with a username and password is not secure enough. We use an SMS PIN to authenticate users.

 

Security with no further installation required

Every time a customer signs on, we send an SMS PIN to the mobile phone number they have specified. Almost every household has a mobile phone. It can be used for this second-level authentication with no further installation required. We are aware that customers who do not have a mobile phone have no access to the customer portal. We would like to extend our sincere apologies to these customers that we are not able to offer an alternative sign-on option.

 

Generali is still there for you in person

MyGenerali is a portal that makes it easier for customers to view their personal insurance information from anywhere at any time. The Generali service is first-class even without a customer portal. Call your advisor or one of our agents. Or send us an e-mail or a letter. It goes without saying you can do this no matter your concern.

 

You can use the app for the customer portal all over the world. However, you can only download the app from the Swiss app store. Due to arrangements made with the Generali Group and for legal reasons, no other solution is possible at the current time.

 

But you can use MyGenerali without any problems via your mobile phone’s browser or via your desktop browser.

2) Problems with registration

  •  
  • 1. Request a new password by clicking on "Forgotten your password". If you have already registered, you will receive an e-mail.
  •  
  • 2. Is it possible that a family member might have used your details to register? You could ask them about it. 

 

The following information must be entered correctly so that we can find you in the database.

1) First name

2) Last name

3) Date of birth

4) Policy number/contract number

 

Please check these details. If you have entered all these details correctly and are still unable to register, please contact us on the following number: +41 (0) 800 881 882

 

We will send the activation letter to the contact address that we have in our records. It can take up to three working days for the letter to be sent.

 

If you registered more than three working days ago and a letter has still not arrived at your contact address, please contact us on the following number: +41 (0) 800 881 882

3) Problems with login

 

The explanation may be that:

 

1) Your mailbox is full.

2) The e-mail is in your junk folder.

3) You entered your e-mail address incorrectly when you registered. In this case, please register again. 

 

Your data will be kept and safe

 

Are you connected to the Internet? 

 

  1. → Yes:

Have you already received a TAN (transaction number) from us via text message?

 

→ No:

You may have entered your mobile phone number incorrectly. In this case, please register again. After checking these details, if you still receive no text message from us, please contact us on the following number: +41 (0) 800 881 882

 

If you are able to log in to MyGenerali, or you are still logged in, you can set a new password at "MyProfile" → "Account information".

 

Otherwise, go to the login page, click on "Forgotten your password" and follow the instructions.

 

For security reasons, passwords can only be changed by you via MyGenerali. Our Service Support Team cannot do this for you.

 

On the login page, click on "Forgotten your e-mail address" and follow the instructions.

 

Don't worry, your account and your personal details are secure. Nothing will be lost. Please just register again using your new mobile phone number.

 

Please register again. If you have the same mobile phone number, you can do this directly in MyGenerali.

4) My Profile

 

Do you mean your contact address?

→ Your new details have to be checked. This can take up to seven days.

 

Do you mean your access details: your e-mail address, mobile phone number or password?

→ Please click on "Problems with login" for assistance.

5) My products

 

Please note that we are not yet able to display all products. The following products are still missing:

 

  • * Fortuna legal protection insurance for people born in 1996 or later
  • * Fortuna life insurance
  • * Banking products from 2018

 

If you have other products and contracts which are not listed in MyGenerali, please contact us on the following number: +41 (0) 800 881 882 or support.ch@generali.com 

6) Premiums & payments

 

When did you pay your bill? Generally speaking, it can take three to four working days until a payment has been received and processed by us.

If you made your payment more than four working days ago, please contact us on the following number: +41 (0) 800 881 882

7) How do I delete my account on MyGenerali?

 

You cannot do this by yourself. Please contact us on the following number: +41 (0) 800 881 882

 

Please change your password immediately in MyGenerali by clicking on "MyProfile" → "Account information".

 

You can change your password in MyGenerali by clicking on "MyProfile" → "Account information".