MyGenerali customer portal.

All your insurance policies at a glance

Gain easy, secure and convenient access to a list of your insurance policies, services, premiums and payments. Any time, anywhere. 

Your benefits

Everything at a glance

Stay on top of your insurance policies.

  • Simple change of address process
  • Check your insurance coverage
  • View your payment status
  • Pay invoices online
  • Consult with experts when you make a claim



  • View your mail as a PDF document
  • Find documents easily
  • New policies and invoices

Your digital Generali mailbox
In your inbox, you will find your mail at a glance in digital format. Right now, it allows you to view all your pillar 3a notifications and property insurance invoices as PDF documents.


  • Versicherungen im Überblick
  • Deckungen überprüfen
  • Policen als PDF

View your insurance at a glance
You can find the key information about your insurance policies here, including, for example, the end of the contract or the insured persons and property. You can also request quotes for new insurance policies or documents such as the international insurance card for your car insurance.


  • Premiums at a glance
  • Overview of costs
  • View payment status
  • Make online payments

Make online payments
This section provides an overview of the payment status for all your policies. Outstanding payments are shown with further information such as the outstanding amount, premium amount and payment period.

Pay invoices conveniently online
Pay outstanding invoices easily by credit card via the “ESR payment slip” method. Find out more here.


  • Claims at a glance
  • Talk to our experts
  • Status updates

Claims notifications at a glance
Access the overview via the “Claim notifications” navigation item. If you have not yet made any claims, this menu item will not be displayed. Notifications are broken down into open and closed claim notifications.

Current status
You will receive further information under your open claim notifications. Messages and the contact information for your claims expert can be found here. You and Generali can update this information at any time: for example, by uploading documents and photos.

Do you need assistance, or do you have any questions?

Download the MyGenerali app

Simply download the app, register and get started

Terms of use

You can find the terms of use for our MyGenerali customer portal here.