Claim (24-hour helpline)

What do I do if I need to make a claim?

Find the answers to the most important questions on making a claim here, so your your claim can be processed quickly and efficiently.


You can reach us by phone or online. Claims can be made directly via our free hotline on 0800 82 84 86 (from abroad: +41 58 472 00 00). Your call will be taken by an experienced specialist, who will answer your questions and ensure your claim is processed quickly.

Select the relevant insurance at


You'll be guided through the reporting process by answering targeted questions. Once you've made your claim, we'll send you a confirmation e-mail containing your claim number.

To ensure we can help as quickly as possible, please provide with all relevant information, such as:

  • What happened?
  • Who or what suffered a loss or damage?
  • What's the quickest way for us to reach you?
  • Was the loss or damage reported to the police?

If required, we'll send a claims inspector to help you on site.

How long it takes us to process a claim depends on the insurance involved and the background to the claim. When a claim is reported to us, we immediately initiate the claims handling process.

Provided we have received all required documents, Generali guarantees that your claim under household contents, personal liability or comprehensive and partial accidental damage insurance will be processed within seven days.

The sooner you contact us, the quicker we can help you. Water damage, in particular, should be reported as soon as possible to avoid consequential damage. Depending on the damage, we will offer you a range of free services.


We're there for you around the clock. Make your claim online or by telephone at 0800 82 84 86 (from abroad: +41 58 472 00 00).