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Cancel life insurance
Do you want to cancel your insurance contract?
We would like to understand your reasons for this. Perhaps your life has changed and you no longer need insurance coverage. Or perhaps you were not satisfied with our services. Contact us – we’re here for you.
Alternatives to cancellation
Life is full of surprises. We understand that. Did you know that Generali offers alternatives to cancelling your life insurance? Often, these alternatives provide you with better benefits than cancellation. We explain them to you here in detail:
Reducing your premium
Would you like to adjust your premium? That’s possible too. If you are unable or unwilling to pay the agreed premium, we will reduce it after consulting with you. Important to know: the benefit you receive at the end of your life insurance term or in the event of death will be adjusted accordingly. Easily adjust your premiums online – simply use our online services.
Suspending your premium
Alternatively, you can request a suspension. This means that for a certain period you do not pay premiums. Depending on the contract, the suspension can last up to two years. Good to know: your insurance cover remains active during the suspension. Use our online services to submit a request and easily pause your premiums.
Exemption from premium payments
You can also stop paying the premiums. This means you will no longer have to make any premium payments. Your policy will remain in force, but with a reduced sum insured. In this case, please also submit an application via our online services.
Adjusting payment frequency
Change your payment frequency and pay your premiums monthly instead of annually. This way you spread the costs throughout the year. Please note that you need to submit an application for this. The easiest way to do so is via our online services.
Privileged withdrawal for home ownership
You can withdraw part of your accumulated capital in advance, for example if you want to buy a property. Your contract will remain in place, only your balance will be reduced accordingly. Please contact your advisor for further information. Alternatively, you can also reach our customer service at +41 58 472 55 60.
Policy loan (free provident insurance/pillar 3b)
You can use your life insurance as collateral if you need money at short notice. This applies to life insurance policies under the unrestricted pension scheme, i.e. pillar 3b. If you take out a loan, your life insurance will serve as security for that loan. You pay a fixed interest rate on the loan, which you can find in the list of current interest rates. In this case, you do not need to cancel your life insurance policy and your insurance cover remains unchanged. For more information about the loan, please call our customer service on +41 58 472 55 60.
Questions and answers
You can cancel your life insurance in the following situations:
- Pillar 3a: For pillar 3a, there are statutory provisions that must be adhered to. Certain conditions must therefore be met in order to be able to cancel the insurance policy. You can find these conditions in the form for cancelling pillar 3a.
- Pillar 3b: In the case of pillar 3b there are no statutory provisions. Simply complete this form for cancelling pillaer 3b.
Please refer to the General Policy Conditions for all criteria and details relating to the cancellation of your policy. For example, you can only cancel pledged policies with the creditor’s consent.
We provide two forms that can be used to cancel life insurance:
Pillar 3a cancellation form
Pillar 3b cancellation form
Download the relevant form, complete it, and send it to us by post or e-mail:
Generali Insurance
Life Customer Service
Soodmattenstrasse 2
P.O. Box 1047
8134 Adliswil
Switzerland
E-mail: life.ch@generali.com
In the case of life insurance, cancellation is also known as surrendering. Your request for surrender will take effect as soon as we receive it. We normally pay out the surrender value (provided your policy has one) within 30 days of receiving all of the necessary documents and information. We need to wait for the latest fund prices, for example, before we are able to make the payment.
Important: If your insurance policy has been pledged, the pledgee’s written consent is required. Otherwise the cancellation will not be valid and we will not be able to pay out the surrender value.
When a life insurance policy is cancelled, the surrender value is paid out. Whether or not your policy has a surrender value depends on your life insurance. Once you have submitted your notice of cancellation, we will check whether your insurance has a surrender value and make any corresponding payment.
We will be happy to provide you with personal advice, and to work with you to find the right solution for you. The best thing to do is to arrange a non-binding, free consultation. We offer consultations over the phone, via video call, at your home or at an agency. Choose whatever suits you best.
| Name | File | Size | |
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| Cancellation form Pillar 3a | 0,3 Mb |
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| Cancellation form Pillar 3b | 0,2 Mb |
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