Contact
Find an agency
Customer portal
Fast roadside assistance (CH & FL)
Whether you have a flat battery, a puncture or engine damage, our Generali breakdown service will be with you quickly.
- Advice
- Life events
- Insurance
- Services
- Report a claim
-
-
-
Close
Breakdown Assistance – 24/7 Emergency Cover for Cars & Motorcycles
If your vehicle breaks down, you have an accident or your battery goes flat, the breakdown assistance included in your car insurance is there to help around the clock. Generali Breakdown Assistance is available throughout Switzerland and across Europe.
Vehicle breakdown? We’ll be with you shortly
What should I do in the event of a breakdown? Protection in 3 steps
Swiss Breakdown Assistance: Your benefits at a glance
Europe-wide cover & onward travel guarantee
Even abroad, we take care of repairs, onward travel or vehicle repatriation. When travelling, travel insurance provides additional protection.
Cover for the whole family
Breakdown assistance applies to the vehicle listed in your policy. Family members are also covered when travelling in that vehicle. The same protection applies to motorcycles through motorcycle insurance.
Overview of our breakdown cover options
Benefits in Zone 1 (Switzerland & Liechtenstein)
Breakdown assistance and towing service up to CHF 2,000 per incident. If your vehicle becomes unusable, you will receive hotel accommodation of up to CHF 150 per person or a hire car for 24 hours.
Benefits in Zone 2 (Neighbouring EU countries)
Your cover also applies in countries bordering Switzerland. If your vehicle is unavailable for an extended period, you will receive up to 2 nights’ hotel accommodation of CHF 150 per night or a hire car for up to 48 hours.
Benefits in Zone 3 (Europe)
Your cover applies throughout Europe, including Kosovo. If your vehicle is unavailable for an extended period, you will receive up to 5 nights’ hotel accommodation of CHF 150 per night or a hire car for up to 5 days.
Questions and answers
Immediate roadside assistance and, if required, towing, replacement mobility and organisation of your onward journey.
This depends on the level of cover selected (Switzerland, neighbouring countries or Europe). Breakdown assistance is an optional component of your car insurance and must be purchased separately.
There are no additional costs for transport to the nearest garage if towing cover is included in your breakdown cover.
If you have 24/7 breakdown assistance and assistance cover, Generali will pay for towing and vehicle recovery following an accident, for example if your vehicle has left the road.
Yes, including support if the traction battery is flat.
No. Bicycles and e-bikes up to 45 km/h can be covered as an optional add-on through household contents insurance.
Yes, the hotline, online reporting service and app are available throughout Europe.
This depends on your location and traffic conditions. Thanks to GPS location tracking, we can usually reach you quickly. The towing process itself generally takes no longer than a normal journey to the nearest garage.
If a repair cannot be carried out on site, we will organise your onward journey to your home address or travel destination.
Yes. You may travel in the breakdown service vehicle while being transported to the garage.
Report a claim
Secure yourself against breakdowns now and enjoy peace of mind on the road.
