Legal information

Generali Chat

Generali Chat

We want to offer you the best possible service, which is why we’ve developed Chatty. Chatty is an innovative chatbot that makes interaction with our insurance website seamless and efficient. This powerful chatbot solution is based on Enterprise Bot’s patent-pending DocBrain technology and GPT-3.5 technology.

How Chatty can help you
Chatty is designed to provide accurate and helpful answers to your questions. 24/7. For example:

  • Chatty can answer general questions about our services.
  • Chatty can answer simple questions about insurance.
  • Chatty can direct you to forms and useful information.
  • Chatty can store the context of your enquiries and take it into account for follow-up questions.
  • And lots more.

Our customer service team is here for you too
Your satisfaction is our top priority. If you would prefer to speak with a human or have any special requests, our insurance experts will be happy to help. You can reach us on 0800 881 882 or by sending an e-mail to


Questions and answers

Terms of use
Please note that the answers about Generali you receive from our chat assistant are based on artificial intelligence and are taken exclusively from the texts on our website. Although we always strive to provide accurate and relevant information, the chat assistant may not be able to answer all queries correctly or completely. For binding information and specific concerns, we recommend that you contact our staff directly. They can offer you individual and reliable answers to your questions.

Data processing and data protection
The protection and confidential processing of your data is important to us. When offering the chat assistant, we work with a chatbot (ChatGPT) that uses forms of NLP and deep learning. In order for it to give you the best answer, you need to enter data. For our customer service to contact you, we also need information such as your name, e-mail address and the specific enquiry. If you’re already a Generali customer, we will require additional information to identify you appropriately and verify the business relationship. When processing and entering data into the chatbot, the data is only processed for the purpose of responding to your enquiry. The chatbot does not use any additional cookies or tracking tools for personal identification. During a live chat, you decide which data and information you would like to share and make available to us. This additional data will also only be processed for the purpose of responding to your enquiry or improving customer service.

The data you enter is transmitted securely and in encrypted form via HTTPS. No data (not even marginal data) is transmitted to countries outside Europe or stored there. When using the chat assistant, we work with contract processors who are able to process the data in accordance with our instructions and specifications, whether this is with Azure Open AI or Google Cloud. Your data will be stored and archived by Generali for five years and then deleted, unless there is an additional legitimate reason for storing it for longer.


Furthermore, when using the chat assistant, please note our data protection provisions and our cookie policy. By using the chat assistant, you agree to your data being processed.